All my Registered Superior Drum is Gone

[Sitti Rahmi]

Hello Toontrack

Yesterday I was buy Superior drum 3 and all the superior SDX expansion

I Have registered to my account (iiqjazz@gmail.com)

today when I I want to continue install , suddenly all my product is gone ???

can you solve it ASAP

many thanks

Topic

[Scott]

Did you purchase from the Toontrack webshop?

Please contact Toontrack directly via the Contact Support button in the FAQ below.

How do I contact support?

Scott Sibley - Toontrack
Technical Advisor

[Sitti Rahmi]

I was buy from 3rd party agent …

[Scott]

@iiqjazz said:
I was buy from 3rd party agent …  

Please contact Toontrack directly via the Contact Support button in the FAQ above.

Scott Sibley - Toontrack
Technical Advisor

[Sitti Rahmi]

I have contact now

[Sitti Rahmi]

it seems the response from tech support is slow

[Sitti Rahmi]

Hello Toontrack ????

Please Respond My Trouble Immediately

[Juicy]

Should not affect your PM / My products,
When you look on PM you are signed in and looking at my Products Not installed or installed or what.?
Usually all your titles will show up.

[Sitti Rahmi]

@juicy said:
Should not affect your PM / My products,
When you look on PM you are signed in and looking at my Products Not installed or installed or what.?
Usually all your titles will show up.  

my bro , yesterday or sunday night i was register all the superior product and it was success i had complete superior drum in my account , but in monday evening when i want to download and install them one by one , all my superior was empty , suddenly gone away …

it made my recording session messed up…

it was inconvenience thing…

[Juicy]

Yes thats bad , I’m a bit confused about registering but not yet installed.
Are you on a Mac ?

[Viktor]

Hi,

The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

Thanks!

[Sitti Rahmi]

@Viktor said:
Hi,

The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.

The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.

The Toontrack Support has more info on the different orders and purchases made and we recommend communicating directly with the Toontrack Support in this matter.

Thanks!  

<br /

i am order from my friend , and all the serial is not used before

so i was the only one that register all the serial with toontrack product manager …

[Sitti Rahmi]

@juicy said:
Yes thats bad , I’m a bit confused about registering but not yet installed.
Are you on a Mac ?  

yes im on mac osx sierra 10.12.6

i was register but not yet installed because the size is about 500 GB and it takes time to install, so i prefer to install one by one …

[Juicy]

@Viktor said:
Hi,
The serial number from the invoice you attached is already registered on a different account and has not been removed, edited or updated in any way.
The Superior Drummer 3 serial that was removed from the account mentioned in your first post is a different serial. It was purchased on a different order using a different name and e-mail address.
Thanks!  

Hey you didn’t mention all that did you????
You and your “friend” need to have a talk.
Unbelievable.

[Author]

Replies