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Please Help! New Customer and Purchaser, No Serial key for download?
September 6, 2017
6:11 am CEST
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Cody Rossi
Member
Forum Posts: 3
Member Since:
September 1, 2017
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Seeking the help of a possible admin here. I purchased EZ Drummer about an hour ago, I received the email with the purchase receipt, and order number, But I never recieved a serial key, and have no purchased products in my Product Manger app. What am I supposed to do in order to get my serial number so I can download my product?

Thanks

September 6, 2017
8:23 am CEST
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John
Sweden
Admin
Forum Posts: 8789
Member Since:
June 18, 2004
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Hi,

please see my reply to your other post. And check your Inbox.

BR,
John

September 15, 2017
8:06 pm CEST
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Archie Kinnear
New Member
Forum Posts: 2
Member Since:
August 28, 2012
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Hi

I too have the same issue, no code no emails, did you get a solution to this issue?

October 1, 2017
9:41 pm CEST
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Mike O'Brien
New Member
Forum Posts: 2
Member Since:
October 1, 2017
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I also, purchased I purchased EZ Drummer today. Likewise I received the email with the purchase receipt, and order number, but I never received a serial key, and have no purchased products in my Product Manger app. Can anyone help?. Who do I contact?

October 2, 2017
8:26 am CEST
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John
Sweden
Admin
Forum Posts: 8789
Member Since:
June 18, 2004
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mobrien said
I also, purchased I purchased EZ Drummer today. Likewise I received the email with the purchase receipt, and order number, but I never received a serial key, and have no purchased products in my Product Manger app. Can anyone help?. Who do I contact?  

Hi,

you should now have received a copy of the invoice with the serial in your email.

BR,
John

October 2, 2017
6:16 pm CEST
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Mike O'Brien
New Member
Forum Posts: 2
Member Since:
October 1, 2017
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Thanks for the prompt reply. I received all via e-mail and it is working now.

November 4, 2017
10:47 pm CEST
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Guilherme Henriques
New Member
Forum Posts: 1
Member Since:
November 26, 2016
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IT JUST HAPPENed the same thing to me. I just bought a bundle of 6midi packs and got the receit but never got the serial keys for them. HELP NEEDED

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