Deletion of unused authorisation for SD 2.0

[DSM Interactive]

I’ve removed an authorisation and am now unable to authorise a second device via Toontrack Product Manager, so I assume that means I need to have an unused authorisation removed.

However information I have to hand says “Please contact Toontrack support using the contact form available at http://www.toontrack.com/support_portal.asp” – presumably it’s well out of date, as the support_portal.asp link returns an error.

Can anyone here assist, or provide a more current link?

Topic

[Scott]

You don’t have any inactive authorizations for support to remove. You get 2 active authorizations per product and the only product you have 2 authorizations for is the Independent SDX. So, you can authorize a second machine for all of your products except for the Independent SDX, and if you need to authorize the Independent SDX on a new machine, you will need to remove one of your two active authorizations first, the authorize the new machine.

Scott Sibley - Toontrack
Technical Advisor

[DSM Interactive]

Thank you for your reply, Scott.

After considerable vexation, I’ve now been able to add a second authorisation for Superior Drummer 2.0, which is the product I was concerned about. I had removed an authorisation and was unable to add one (for a computer that has no internet connection) via Toontrack Product Manager — the “Authorize This Computer” button was greyed and inaccessible and although an “Empty authorisation slot” was showing, I couldn’t find anywhere to add the other computer. Thus I assumed an unused registration must need to be removed first. I appreciate you clarifying that that’s not the case.

In fact I found an active/accessible Authorize Computer button in the SD2 panel of the web interface and was able to use that to add the activation for the extra device. It now seems that the web interface product management page on your site provides more functionality than Toontrack Product Manager, and the latter is limited to managing licenses on the current device – I had not realised that.

[Author]

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