Bought expansion with wrong email, cant see it in product manager

[SLAVKO_2]

Hi,

I forgot to log in on Toontrack account, bought expansion pack and put another email 2 (not the one I am logging through Product Manager). Is there any chance to switch email purchase? I got confirmation of purchase on email 2, but when I am logging to Product Manager I cant see this new expansion and can’t install it. So I assume I should create another account in Product Manager for email 2? But I want to have all in one place. Especially that I have lots of other products installed and managed from Product Manager where I log in on email 1.

Best,
Sławek

https://www.facebook.com/SlawekMusic/

Topic

[Scott]

Contact Toontrack directly via the Contact Support button in the FAQ below. Ask them to move your product to the correct account.

How do I contact support?

Scott Sibley - Toontrack
Technical Advisor

[SLAVKO_1]

Thank you Scott!

[Author]

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