Missing Hip Hop EZX Update

Product Manager
Viewing 7 replies - 1 through 7 (of 7 total)
  • John
    Moderator

    What does the Product Manager say regarding updates?
    If you check the Installation info for the EZX and EZdrummer?
    Which version number is reported in the EZdrummer 2 plugin in Cubase?

    John Rammelt - Toontrack
    Technical Advisor

    elijahdungan
    Participant

    Everything is fully updated except for Hip Hop EZX. I cannot update Hip Hop EZX as there are no options to update it. I can only download and install version 1.0.0. It also takes an enormous amount of resources to run, whereas none of the other EZX expansions do this. I will have to post the other information you requested later as its getting late here.

    Rogue
    Moderator

    I can assure you there never was any update for Hip-Hop so this is not the culprit. I suspect the main difference is that your other computer was running an earlier version of EZdrummer… or perhaps you used an instrument from an another EZX on the other computer?

    I think it might be necessary to obtain a Cubase project that exhibits the issue, we may be able to reproduce the issue from it, or at least assess more accurately what other factors may be at play.

    Rogue Marechal - Toontrack
    Configuration Manager

    elijahdungan
    Participant

    Here are the dmp files. I attempted to upload a cubase project, but I get a file extension error.
    The Product Manager shows that everything has been fully installed and updated (ALL of my Toontrack products).
    Installation info shows the same thing.
    Cubase reports version 2.1.2.

    elijahdungan
    Participant

    Can I get some support?

    Rogue
    Moderator

    hi – you need to use the contact form and open a support case. The team will likely want to escalate it to the programmers for review so please forward those files as well as a description of the problem.

    Rogue Marechal - Toontrack
    Configuration Manager

    elijahdungan
    Participant

    It runs just fine when I DON’T update EZ Drummer 2 and run version 2.0.2

Viewing 7 replies - 1 through 7 (of 7 total)

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