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Extension purchased not shown in Product Manager
November 26, 2016
2:05 pm CEST
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Delmonac
Stuttgart (Germanischen)
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March 8, 2011
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Yesterday I purchased Two Products, one of them appeared in product manager, the other didn't.
"Order #909603 was placed on November 25, 2016 and is currently Completed", appeared in "My account" but not shown. (Rock Basic Midi.)
What to do?
Delmonac

November 26, 2016
2:25 pm CEST
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Scott
Admin
Forum Posts: 7926
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July 22, 2006
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Neither of your two purchases made yesterday were auto-registered to your account. It could have been that you weren't signed in at the time of purchase, or that you choose not to auto-register them at time of purchase.

You should have a confirmation email with serial numbers that you can register to your account.

However, the problem I see, and the reason that you have the Rock Ballads EZkeys MIDI in your account now, is that you purchased and registered that pack on 2015-10-30 and then you purchased the same pack again yesterday.

If you purchased that pack by mistake, you'll need to contact Toontrack directly via the Contact Support button in the FAQ below and request a refund.

http://www.toontrack.com/faq/m.....what-next/

November 26, 2016
2:39 pm CEST
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chalin
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November 26, 2016
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I have a similar problem.
I have purchased the Superior drummer 2.0 but I cannot see this product in my orders nor my products. I paid for it and no download is allowed! What's up? Order number 914811.

November 26, 2016
2:48 pm CEST
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Scott
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chalin said
I have a similar problem.
I have purchased the Superior drummer 2.0 but I cannot see this product in my orders nor my products. I paid for it and no download is allowed! What's up? Order number 914811.  

Did you get a confirmation email with your product serial number after your purchase? Did you register that serial number to your account?

November 26, 2016
3:04 pm CEST
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chalin
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November 26, 2016
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I'm sorry. I'm probably blind 🙂 I didn't see the serial number in the confirmation email. Now is everything OK. Thank you.

November 26, 2016
6:28 pm CEST
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Delmonac
Stuttgart (Germanischen)
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Forum Posts: 2
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March 8, 2011
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This is the way I found the solution for the problem:
> Login My Account
> Register Products
> DON't Choose the opened product manager offer, but insist in using the WEB alternative (field below)
> My Products: Click the blue Button "Register New Product"
> Filled in the serial number
> Pepeated the Process with the second seriel number
> Done.

November 26, 2016
6:54 pm CEST
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Scott
Admin
Forum Posts: 7926
Member Since:
July 22, 2006
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Delmonac said
This is the way I found the solution for the problem:
> Login My Account
> Register Products
> DON't Choose the opened product manager offer, but insist in using the WEB alternative (field below)
> My Products: Click the blue Button "Register New Product"
> Filled in the serial number
> Pepeated the Process with the second seriel number
> Done.  

Like I asked above, are you are aware you purchased the Rock Ballad EZkeys MIDI twice, once last year and once yesterday?

I checked your account and you now have 2 of the same pack registered to your account.

April 20, 2017
3:04 am CEST
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TheKindred
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April 20, 2017
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Hi,

didn't want to start a new topic, but ran into the basically the same issue.

I purchased the ezdrummer2 bundle (core software and 2 ezx packs) and it didn't autoregister to the product manager, there were no serial numbers included in the confirmation email and there's nothing showing in the purchases section of my account.

Is anyone able to help me figure out where this went wrong?

April 20, 2017
4:09 am CEST
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TheKindred
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April 20, 2017
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Order Number: 1175643 if that helps

double checked the receipt/confirmation emails i got after the the purchase but no option and nothing listed in my products both in Product manager or the web manager.

April 20, 2017
8:29 am CEST
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John
Sweden
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June 18, 2004
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Hi,

for some reason, the Auto-register failed but I have now manually corrected it and you should now find the products in your account.

BR,
John

April 20, 2017
3:50 pm CEST
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TheKindred
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April 20, 2017
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John said
Hi,

for some reason, the Auto-register failed but I have now manually corrected it and you should now find the products in your account.

BR,
John  

awesome. Thanks, John.

I see them in product manager now and am downloading them as I type this.

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